To manage your subscription, you have two options :
a.) Log in via the customer portal: To login
You created your account with your order. Log in with the email address and password you used back then!
If you have forgotten your password, you also have the option to reset it here!
Enter the email address you used when placing your order and click the blue "Receive subscription registration" button.
You will then receive a link via email to log in to your account and manage your subscription!
FAQ | Your subscription
The subscription always runs for 12 months . The term begins on the order date.
You can manage your subscription via the customer portal.
Here you can edit your subscription, update billing information or view your purchase history.
YES!
The subscription will continue until you cancel it. The term and billing are every 12 months from the date of your order.
NOTE: You will receive an email with the status of your subscription before each renewal.
YES!
You will receive an email before your subscription is due to renew, notifying you that your license is about to renew. You will then have time to respond and suspend or cancel your subscription.
NO!
With the subscription option, your license key is automatically renewed every 12 months unless you cancel the subscription.
If you have chosen the subscription model, we will deduct the money from the account you used for the last payment after the 12 months have expired.
If you would like to pay from a different account, please contact us in advance. Otherwise, the payment will be debited automatically.
Please contact us at info@simfoxx.com or write to us in Discord
The start date of the license is the order date in the UTC time zone.
You can also log in to the customer portal and see all information about your subscription!
Please contact us at info@simfoxx.com or write to us in Discord
Simply use the contact form! We usually respond within 24 hours!
Discord Channel
